Customer operations
Configure owners, service rules, documents, visibility and reporting by customer.
Solutions for logistics & 3PL
Connect warehouse, yard, handling and value-added activities with customer-specific rules and the evidence needed to protect service and revenue.
Multi-client operational controlActivity-based billing evidence
The operating challenge
When movements, services and exceptions are recorded inconsistently, the result is customer disputes, missed charges and operational rework.
Flatorb creates a shared operational record across customer instructions, physical execution, approvals and commercial outcomes.
The same platform approach can support warehouses, 3PL operations, container yards and related service workflows.
Core capabilities
Configure the workflow around the operation, the people using it and the information other systems require.
Configure owners, service rules, documents, visibility and reporting by customer.
Control receiving, storage, picking, dispatch, yard movements and service tasks.
Capture discrepancies, damage, holds, approvals and corrective action with evidence.
Link handling, storage and value-added services to agreed pricing and approved events.
Connected workflow
Each step creates the evidence and responsibility required by the next.
Configure owners, service rules, documents, visibility and reporting by customer.
Control receiving, storage, picking, dispatch, yard movements and service tasks.
Capture discrepancies, damage, holds, approvals and corrective action with evidence.
Link handling, storage and value-added services to agreed pricing and approved events.
Operating principle
“The service record should explain both what happened and why the customer was charged.”
Related capabilities
Flatorb combines operational software, Auto-ID, IoT, integration and consulting according to the result required.
See the multi-client operational solution.
Explore 3PL Operations ↗Control gate, yard, service and billing workflows.
Explore Container Yard Management ↗Frequently asked questions
We configure the system around the real workflow and confirm the integration, device and implementation approach during discovery.
Yes. Customer-specific services, free periods, handling rules and price structures can be configured where required.
Yes. The solution scope can connect indoor storage, outdoor yards, container operations and service workflows.
Yes. Portal or shared visibility can be provided according to agreed access and data scope.
Yes. Approved operational charges and supporting references can be exported or integrated with invoicing and finance processes.
Start with the real workflow
Show us the movements, exceptions, systems and commercial constraints. We’ll help define the practical next step.
Discuss your requirement ↗